At Qafila-e-Moula Karbala (Pvt) Ltd, we respect your privacy and are committed to protecting the personal information of our customers, visitors, and users of our website. This Privacy Policy explains how we collect, use, protect, and disclose information when you interact with our website or use our Umrah, Ziaraat, travel, accommodation, visa assistance, and related services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information, make a booking, submit an inquiry, or use our services.

This information may include:

• Full name
• Father’s or guardian’s name, where required
• Contact number
• Email address
• Residential or correspondence address
• Passport and travel information
• Visa-related information
• Travel dates and preferences
• Information about accompanying family members or travelers
• Accommodation and transportation preferences
• Payment and transaction-related information
• Any other information you provide for arranging Umrah or Ziaraat services

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

We use collected information only for legitimate business and service-related purposes, including:

• Processing Umrah and Ziaraat bookings
• Providing visa and travel assistance
• Arranging transportation and accommodation
• Communicating with customers regarding their bookings
• Responding to inquiries and requests
• Processing payments and maintaining transaction records
• Providing customer support
• Sending important service-related notifications
• Improving our website and services
• Maintaining business and legal records
• Preventing fraud, misuse, or unauthorized activity
• Complying with applicable laws and regulatory requirements

3. Passport and Travel Information

Certain Umrah and Ziaraat services require travelers to provide passport, identification, visa, and other travel-related information.

We collect and process such information only when reasonably necessary to arrange or facilitate the requested services. Where appropriate, this information may be shared with airlines, hotels, transportation providers, visa processing authorities, government departments, embassies, authorized agents, and other service providers involved in fulfilling your travel arrangements.

4. Sharing of Information

We do not sell, rent, or commercially trade your personal information.

We may share necessary information with trusted third parties when required to provide the services you have requested. These parties may include:

• Airlines and transportation providers
• Hotels and accommodation providers
• Visa processing agencies
• Government authorities and regulatory bodies
• Embassies and consulates
• Authorized travel partners and service providers
• Payment processors and financial institutions
• Professional advisers where legally necessary

We disclose only information that is reasonably necessary for the relevant purpose, subject to applicable legal and contractual requirements.

5. Payment Information

Payments for our services may be processed through banks, payment gateways, or other authorized payment service providers.

We may retain transaction details for accounting, verification, customer service, legal, and regulatory purposes. We do not intend to store complete payment-card information on our website unless such storage is specifically required and securely supported by an authorized payment service provider.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and enhance the user experience.

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect some website features or functionality.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, airlines, hotels, or other external services.

Qafila-e-Moula Karbala (Pvt) Ltd is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

10. Children’s Privacy

Our services are intended to be used with the involvement of parents or legal guardians where services involve minors.

We do not knowingly collect unnecessary personal information from children. If information relating to a minor is required for travel, visa, or pilgrimage arrangements, it should be provided by or with the authorization of the child’s parent or legal guardian.

11. Marketing Communications

With your consent, we may use your contact information to send information about Umrah packages, Ziaraat packages, promotions, travel updates, special offers, or other services that may be relevant to you.

You may request to stop receiving promotional communications at any time by contacting us.

Service-related communications, such as booking confirmations, visa updates, payment notices, and important travel information, may continue when necessary to provide the requested services.

12. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent for certain uses of your information
• Opt out of promotional communications
• Ask questions about how your information is collected or used

To exercise these rights, please contact us using the details provided below.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage visitors to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Qafila-e-Moula Karbala (Pvt) Ltd
Address: Hyderabad, Sindh, Pakistan
Phone: +92 300 2027255 / +92 335 3655802
Email: dehrajbashir2019@gmail.com

We are committed to handling your personal information responsibly and providing our customers with reliable and trustworthy Umrah and Ziaraat services.