Welcome to Qafila-e-Moula Karbala (Pvt) Ltd. These Terms & Conditions govern your use of our website and the purchase or use of our Umrah, Ziaraat, travel, accommodation, transportation, visa assistance, and related services.

By accessing our website, submitting an inquiry, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Our Services

Qafila-e-Moula Karbala (Pvt) Ltd provides travel-related services for Umrah and Ziaraat, which may include:

• Umrah and Ziaraat packages
• Visa processing and assistance
• Airline ticketing assistance
• Hotel and accommodation arrangements
• Transportation services
• Ziyarat tours and transportation
• Group and individual travel arrangements
• Travel guidance and customer support
• Other related pilgrimage and travel services

The exact services included in each package will depend on the package selected and the terms communicated to the customer at the time of booking.

2. Booking and Confirmation

A booking request does not automatically constitute a confirmed reservation.

A booking will be considered confirmed only after the required documentation, payment, and other applicable requirements have been completed and confirmation has been provided by Qafila-e-Moula Karbala (Pvt) Ltd.

Customers are responsible for providing accurate and complete information during the booking process. Any errors in names, passport details, dates, or other travel information may result in additional charges, delays, or cancellation.

3. Passport and Documentation Requirements

Customers are responsible for providing valid and accurate travel documents within the required timeframe.

Depending on the service, documents may include:

• Valid passport
• Passport-size photographs
• National identity documents
• Visa-related documents
• Vaccination or health-related documents where required
• Proof of payment
• Other documents required by relevant authorities

Qafila-e-Moula Karbala (Pvt) Ltd is not responsible for delays, rejection, additional costs, or cancellation resulting from incorrect, incomplete, expired, or late documentation provided by the customer.

4. Visa Services

Where visa assistance is included, Qafila-e-Moula Karbala (Pvt) Ltd may assist customers with the submission and processing of visa applications.

Visa approval is subject to the decision of the relevant government authorities, immigration authorities, embassies, consulates, or authorized visa-processing systems.

We do not guarantee visa approval and cannot be held responsible for a visa being delayed, refused, cancelled, or issued with conditions beyond our control.

Any applicable visa fees, government charges, processing fees, or other non-refundable charges may be payable by the customer.

5. Payments

Customers are required to pay the applicable amount according to the payment schedule communicated at the time of booking.

A booking may not be confirmed until the required payment or advance payment has been received.

All prices are subject to change before confirmation due to changes in airline fares, hotel rates, exchange rates, government fees, visa charges, transportation costs, taxes, or other supplier charges.

Any additional costs arising after confirmation due to circumstances outside our control may be payable by the customer.

6. Package Inclusions and Exclusions

Customers should carefully review the inclusions and exclusions of their selected package before making payment.

Unless specifically stated in the package, expenses such as personal shopping, meals not included in the package, additional transportation, excess baggage, personal communication costs, medical expenses, and other personal expenses may not be included.

Hotels, airlines, transportation providers, and other suppliers may be changed when necessary, subject to availability and applicable circumstances.

7. Airline Tickets and Travel Arrangements

Airline schedules, routes, baggage allowances, flight timings, and other conditions are controlled by the relevant airline.

Qafila-e-Moula Karbala (Pvt) Ltd is not responsible for airline delays, cancellations, schedule changes, missed connections, baggage loss, baggage delays, or other circumstances caused by airlines.

Customers must comply with airline rules and arrive at airports within the required time.

Any airline-related refund, rebooking, cancellation, or compensation will be subject to the applicable airline’s policies and fare conditions.

8. Hotel and Accommodation

Hotel accommodation is subject to availability and the terms of the relevant hotel or accommodation provider.

Hotel names, room categories, distance from holy places, facilities, check-in/check-out times, and other details will be communicated according to the selected package.

Hotels may occasionally change due to availability, operational requirements, government regulations, or circumstances beyond our control. Where necessary, an alternative accommodation of comparable standard may be arranged.

Customers are responsible for complying with hotel rules and paying any additional charges incurred for services not included in their package.

9. Transportation and Ziaraat

Transportation and Ziaraat services are subject to schedules, availability, local regulations, traffic conditions, weather, security conditions, and other circumstances.

Routes, vehicles, schedules, and arrangements may be modified when reasonably necessary.

Customers are expected to follow the instructions of tour coordinators, drivers, guides, and authorized representatives during group travel and Ziaraat activities.

10. Cancellation and Refunds

Cancellation and refund policies may vary depending on the package, airline, hotel, visa service, transportation provider, and other third-party suppliers involved.

Some payments may be non-refundable once services have been booked, processed, issued, or confirmed.

Where a refund is applicable, the refundable amount will be determined after deducting applicable airline, hotel, visa, transportation, supplier, government, processing, or administrative charges.

Customers should request the applicable cancellation and refund conditions before confirming their booking.

11. Changes to Bookings

Requests to change travel dates, passenger details, accommodation, transportation, or other booking arrangements may be subject to availability and additional charges.

Changes cannot be guaranteed and may be refused by airlines, hotels, visa authorities, or other service providers.

Any applicable change fees or additional costs will be communicated to the customer where possible.

12. Customer Responsibilities

Customers agree to:

• Provide accurate and complete information.
• Submit required documents within the requested timeframe.
• Ensure passports and travel documents remain valid.
• Follow visa, immigration, airline, hotel, and local regulations.
• Follow instructions provided by authorized tour representatives.
• Respect the laws, customs, and regulations of destination countries.
• Pay all applicable charges within the agreed timeframe.
• Behave respectfully toward fellow pilgrims, staff, guides, and service providers.

Customers are responsible for their personal belongings and documents throughout the journey unless otherwise provided by law or by the applicable service provider.

13. Health and Travel Requirements

Customers are responsible for ensuring that they are medically and physically capable of undertaking their planned journey.

Travelers must comply with any vaccination, health, insurance, entry, or other requirements imposed by the relevant authorities at the time of travel.

Customers should obtain appropriate travel or medical insurance where necessary.

Qafila-e-Moula Karbala (Pvt) Ltd is not responsible for medical conditions, accidents, injuries, or health-related issues arising during travel, except where responsibility is imposed by applicable law.

14. Travel Delays and Unforeseen Circumstances

We will make reasonable efforts to provide the services confirmed with the customer. However, we may not be responsible for circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Epidemics or pandemics
• Government restrictions
• War or civil unrest
• Security incidents
• Border closures
• Flight disruptions
• Strikes or industrial action
• Changes in immigration or visa regulations
• Government decisions
• Transportation disruptions
• Hotel closures
• Other force majeure events

In such circumstances, we will make reasonable efforts to assist customers with alternative arrangements where possible. Additional costs resulting from such circumstances may be payable by the customer, subject to applicable supplier policies.

15. Third-Party Service Providers

Some services are provided by independent third parties, including airlines, hotels, transportation companies, visa-processing agencies, tour operators, and other suppliers.

Their services may be subject to separate terms, conditions, cancellation policies, and limitations.

Qafila-e-Moula Karbala (Pvt) Ltd will make reasonable efforts to work with reputable service providers but is not responsible for matters exclusively caused by an independent third-party provider, except where otherwise required by applicable law.

16. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, prices, schedules, hotel availability, visa requirements, package details, and other information may change without prior notice.

Website content is provided for general information and does not constitute a guarantee that any particular service, price, hotel, flight, or package will remain available.

17. Intellectual Property

Unless otherwise stated, all content appearing on this website, including text, logos, graphics, images, designs, and other materials, belongs to or is used by Qafila-e-Moula Karbala (Pvt) Ltd with appropriate authorization.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

18. Privacy

The collection and use of customers’ personal information are governed by our Privacy Policy.

By using our services, you acknowledge that necessary personal and travel information may be processed and shared with relevant service providers and authorities when required to arrange your requested services.

19. Limitation of Liability

Qafila-e-Moula Karbala (Pvt) Ltd will make reasonable efforts to provide reliable travel and pilgrimage services.

However, to the extent permitted by applicable law, we shall not be responsible for losses, delays, additional expenses, or disruptions caused by circumstances beyond our reasonable control or by independent third-party service providers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

20. Complaints and Customer Support

Customers are encouraged to contact us as soon as possible if they experience an issue with any service.

We will make reasonable efforts to investigate complaints and assist in resolving service-related concerns.

Complaints relating to third-party services may also be subject to the terms and complaint procedures of the relevant provider.

21. Amendments to These Terms

Qafila-e-Moula Karbala (Pvt) Ltd reserves the right to update or modify these Terms & Conditions when necessary.

Updated Terms & Conditions will be published on this page with the revised effective date. Continued use of our website or services after an update constitutes acceptance of the revised terms.

22. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory legal rights and requirements that may apply to the customer or the services provided.

23. Contact Information

For bookings, inquiries, complaints, or questions regarding these Terms & Conditions, please contact us:

Qafila-e-Moula Karbala (Pvt) Ltd
Address: Hyderabad, Sindh, Pakistan
Phone: +92 300 2027255 / +92 335 3655802
Email: dehrajbashir2019@gmail.com

We appreciate your trust in Qafila-e-Moula Karbala (Pvt) Ltd and remain committed to providing dependable, organized, and respectful Umrah and Ziaraat travel services.